Pets At Home Customer Service: A Comprehensive Guide In 2023

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As pet owners, we all know how important it is to have reliable customer service when it comes to our furry friends. In this article, we will be discussing everything you need to know about Pets at Home’s customer service in 2023. From their online support to in-store assistance, we’ve got you covered.

Online Support

Pets at Home offers a variety of online support options for their customers. Their website’s help center is easy to navigate and offers answers to frequently asked questions. If you can’t find the answer you’re looking for, you can easily contact their customer service team through their online chat feature or email support.

One of the best things about Pets at Home’s online support is their social media presence. They are active on both Twitter and Facebook, and their social media team is quick to respond to any customer inquiries or concerns.

In-Store Assistance

If you prefer in-person assistance, Pets at Home has got you covered as well. Their in-store team members are knowledgeable and passionate about pets. They are always willing to help and answer any questions you may have.

Whether you’re looking for advice on pet nutrition, need help finding the right products for your pet, or have any other concerns, Pets at Home’s in-store team members are there to assist you.

Delivery and Returns

Pets at Home offers free delivery on orders over a certain amount, which can be a great perk for pet owners who want to avoid the hassle of going to the store. If you need to return an item, their returns process is easy and straightforward.

You can return items in-store or by post, and you have 28 days to do so. If you have any issues or concerns with your delivery or returns, Pets at Home’s customer service team is always available to assist you.

Pet Insurance

Pets at Home also offers pet insurance for your furry friends. Their insurance plans are comprehensive and cover a wide range of issues, including accidents, illnesses, and dental care.

If you have any questions about their insurance plans or need to make a claim, their customer service team is there to help. They are available via phone or email, and their claims process is straightforward and easy to navigate.

Pet Adoption

Finally, Pets at Home also offers a pet adoption service. They work with local animal shelters and rescue organizations to help find homes for pets in need.

If you’re interested in adopting a pet, Pets at Home’s customer service team can provide you with all the information you need. They can also assist you with the adoption process and answer any questions you may have about pet ownership.


Pets at Home’s customer service is comprehensive and reliable. Whether you need online support, in-store assistance, or have questions about their insurance or adoption services, their team is always available to assist you. As pet owners, we can rest easy knowing that Pets at Home has our backs.

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